Hotel Orphey
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Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets allowed with extra charge. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Hotel Orphey
Hotel Orphey
Situated in Bansko, 700 metres from Holy Virgin Church, Hotel Orphey features accommodation with a fitness centre, free private parking, a garden and a restaurant.
Ratings and reviews
Cleanliness3.1
Location3.3
Service3.0
Rooms3.5
Value3.3
Sleep quality3.4
Traveller reviews
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Mentioned by travellers
Group traveller
Comment: 23 Feb 2025
Moderate hotel!
The breakfast is moderate, the spa is satisfying but not at peak hours, all the furniture in all rooms are old. One of the positive is the quiet location of the hotel.
I would not recommend it to friends!
I would not recommend it to friends!
Family traveller
Comment: 29 Jul 2024
Stayed in: Jan 2024
DEZASTRU
I never recomand this place.
Hotel is mizerable, rooms was dirty and very small, food was pure, and thevstaff was unfriendly.
Hotel position is very far to the sky, but they have one little car for transfer.
We don t like anything there, and we are sure that we never come back.
Hotel is mizerable, rooms was dirty and very small, food was pure, and thevstaff was unfriendly.
Hotel position is very far to the sky, but they have one little car for transfer.
We don t like anything there, and we are sure that we never come back.
Couple
Comment: 7 May 2023
Stayed in: Feb 2023
Poor ,but average for the money i paid
It was just poor.Old structure old rooms,there was hole in our WC door,the first day we couldn't bath because there was no hot water,small pool,food just ok,personal average,It's a bit cheaper then other hotels, so it was average experience for the money you pay.
Family traveller
Comment: 30 Jan 2020
Stayed in: Jan 2020
Not a 4* hotel
This hotel is one big NO! For people wanting a decent holiday.
-elevator not reliable at all. Max is 600kg. 3 of us wanted to use the elevator together with our luggages and it started bipping. I’m sorry but we are not that heavy. We all ended up using stairs at all times
-“Sport and wellness” - there’s no sport bit in this hotel as the gym is terrible, all dirty, but most importantly - all broken
- a spa hotel? - no spa hotel ever makes you pay for towels, slippers and dressing gowns, yet this one did. But “it’s a hotels policy”.
- all staff is very rude and impolite which is not the staff a 4* hotel would be expected to have
- there’s no labels on food, so people are left with eating something they don’t know what is it
- there is a “Bulgarian alcoholic drink” available with dinner, however there are many Bulgarian drinks such as vodka, gin, rum, etc. However, they limited it to only wine or rakia. When I wanted white wine they said they don’t have it. When I wanted a soft drink instead, they said I can’t have it unless I pay for it extra. Even though soft drinks are cheaper than the alcohol.
- “dry lunch” - on their website(and their menu in the hotel) you can find that the lunch is an open table but it’s “dry” as there’s no drinks. However, they gave us a stupid sandwich with ham and cheese that they made from the leftovers from breakfast, with a cake bar, fruit and water. When I asked about something vegetarian they said that’s the only option. They said you have paid for it and it’s your choice to take it or not take it. This resulted to me going to a restaurant and spending money on top of my already paid lunch.
-I picked this 4* hotel and decided they would be able to cater to my food preferences as this is a 4* hotel and that’s expectable. However, they failed.
- on our last night we came back from town and we wanted to enjoy one more drink in the lobby. There were many other people that were staying in the hotel, however, there wasn’t anyone to attend them. We were ringing bells, calling phones, knocking on doors and all that to attract some staff. This was at 10:30pm. 4* hotel- no staff available.
-we were told to leave the hotel by 12pm OTHERWISE WE WOULD HAVE TO PAY EXTRA. After our breakfast we wanted to go and enjoy a bit of spa which opens at 8am. We went at 9:50 and all of the spa facilities were switched off. We had to ask them to turn them on and they said it will take 10 min to heat up. Steam room was pretty quick but the rest took forever. When we asked the lady why is the “jacuzzi” not working she came and turned it on. Then we asked why is the sauna not heated up she first answered “which one did you wanted to use” as she turned only one on. We paid for spa not for a certain sauna lol. Anyway she quickly came back saying that the sauna is hot, but she was wearing a jumper so obviously it would be hot for her. Anyway it wasn’t any more than 30 degrees, sauna has to be between 70 and 80. Anyway, the spa is meant to open at 8 and if that was the case there wouldn’t be a problem.
-the pool is very small and the jacuzzi bit is pathetic
-the room was very hot and it was hard to sleep in. The heating system is too old and hard to regulate
-the shower curtain are so short that they don’t serve any purpose in the bathroom
Overall, if this was any other respectful hotel, they would have offered ways to compensate and make us happy, they didn’t even bother asking if the stay was okay, probably because they knew the answer, or because they wasn’t bothered.
If anyone wants a nice holiday in a 4* hotel, that’s not it.
-elevator not reliable at all. Max is 600kg. 3 of us wanted to use the elevator together with our luggages and it started bipping. I’m sorry but we are not that heavy. We all ended up using stairs at all times
-“Sport and wellness” - there’s no sport bit in this hotel as the gym is terrible, all dirty, but most importantly - all broken
- a spa hotel? - no spa hotel ever makes you pay for towels, slippers and dressing gowns, yet this one did. But “it’s a hotels policy”.
- all staff is very rude and impolite which is not the staff a 4* hotel would be expected to have
- there’s no labels on food, so people are left with eating something they don’t know what is it
- there is a “Bulgarian alcoholic drink” available with dinner, however there are many Bulgarian drinks such as vodka, gin, rum, etc. However, they limited it to only wine or rakia. When I wanted white wine they said they don’t have it. When I wanted a soft drink instead, they said I can’t have it unless I pay for it extra. Even though soft drinks are cheaper than the alcohol.
- “dry lunch” - on their website(and their menu in the hotel) you can find that the lunch is an open table but it’s “dry” as there’s no drinks. However, they gave us a stupid sandwich with ham and cheese that they made from the leftovers from breakfast, with a cake bar, fruit and water. When I asked about something vegetarian they said that’s the only option. They said you have paid for it and it’s your choice to take it or not take it. This resulted to me going to a restaurant and spending money on top of my already paid lunch.
-I picked this 4* hotel and decided they would be able to cater to my food preferences as this is a 4* hotel and that’s expectable. However, they failed.
- on our last night we came back from town and we wanted to enjoy one more drink in the lobby. There were many other people that were staying in the hotel, however, there wasn’t anyone to attend them. We were ringing bells, calling phones, knocking on doors and all that to attract some staff. This was at 10:30pm. 4* hotel- no staff available.
-we were told to leave the hotel by 12pm OTHERWISE WE WOULD HAVE TO PAY EXTRA. After our breakfast we wanted to go and enjoy a bit of spa which opens at 8am. We went at 9:50 and all of the spa facilities were switched off. We had to ask them to turn them on and they said it will take 10 min to heat up. Steam room was pretty quick but the rest took forever. When we asked the lady why is the “jacuzzi” not working she came and turned it on. Then we asked why is the sauna not heated up she first answered “which one did you wanted to use” as she turned only one on. We paid for spa not for a certain sauna lol. Anyway she quickly came back saying that the sauna is hot, but she was wearing a jumper so obviously it would be hot for her. Anyway it wasn’t any more than 30 degrees, sauna has to be between 70 and 80. Anyway, the spa is meant to open at 8 and if that was the case there wouldn’t be a problem.
-the pool is very small and the jacuzzi bit is pathetic
-the room was very hot and it was hard to sleep in. The heating system is too old and hard to regulate
-the shower curtain are so short that they don’t serve any purpose in the bathroom
Overall, if this was any other respectful hotel, they would have offered ways to compensate and make us happy, they didn’t even bother asking if the stay was okay, probably because they knew the answer, or because they wasn’t bothered.
If anyone wants a nice holiday in a 4* hotel, that’s not it.
Other
Comment: 28 Jan 2020
Stayed in: Jan 2020
Family trip
Our room was on the second floor and it was quiet room, but it was unbearably heated and we shut down the heat. Strangely it was still too much warm. The only option was to open the balcony but the air outside was too much smokey. We asked the reception and the answer was that the air in Bansko Old town is poor. So we had poor sleep and no fresh air.
Location
2A Banio Marinov Str., Bansko, 2770, Bulgaria|1.04 km from Pirin Street
10 things to dowithin 0.94 km
1.04 km
1.70 km
0.22 km
0.33 km
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
3 years old and under
Children can use extra beds for free.
Pets allowed with extra charge.
Breakfast available.
Breakfast price
Please contact hotel for price information.
Breakfast options
Continental breakfast, Vegetarian breakfast.
When booking 5 rooms or more, different policies and additional supplements may apply.
The hotel accepts the following payment methods:
Cash
Hotel Orphey: FAQs
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