Citrus Hotel Cheltenham by Compass Hospitality

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Datos clave

Check-in
15:00
Check-out antes de las
11:00
Desayuno
Desayuno disponible
Mascotas
Se admiten mascotas (hay un cargo adicional)
Niños
Los menores son bienvenidos en este hotel

Servicios

Wi-Fi
Estacionamiento
Recepción 24 horas
Restaurante
No fumadores
Lavandería

Más sobre Citrus Hotel Cheltenham by Compass Hospitality

Citrus Hotel Cheltenham by Compass Hospitality

Citrus Hotel Cheltenham by Compass Hospitality se encuentra en la zona centro y cerca de una estación de tren, en Cheltenham. Teatro Everyman y Cheltenham Art Gallery and Museum son lugares culturales destacados, y algunos de los puntos de interés más importantes del área incluyen Ayuntamiento de Cheltenham y Tewkesbury Abbey. ¿Quieres asistir a un evento o partido mientras estás aquí? Échale un vistazo al calendario de actividades de Hipódromo de Cheltenham. Encontrarás muchas opciones para conocer la zona con actividades como golf. Hotel con servicio de recepción las 24 horas, a unos pocos pasos de Ayuntamiento de CheltenhamEste hotel ofrece un bar o lounge, un snack bar o deli y estacionamiento. El acceso a wifi en las áreas comunes es gratuito. También dispone de café o té en un área común, servicio de tintorería y lavandería en las instalaciones. Citrus Hotel Cheltenham by Compass Hospitality tiene 59 opciones de hospedaje con caja de seguridad y cafetera y tetera. Todas las habitaciones disponen de televisión de pantalla plana. Los baños están equipados con tina con regadera, amenidades de baño gratuitas y secadora de cabello. Este hotel en Cheltenham ofrece acceso a wifi gratis. Los servicios para las personas que viajan por negocios incluyen escritorio y teléfono. Se ofrece servicio de limpieza todos los días y es posible solicitar tabla de planchar con plancha. La propiedad permanecerá cerrada entre el 22 de diciembre y el 27 de diciembre.

Calificaciones y opiniones

Limpieza
4.0
Ubicación
4.5
Servicio
4.0
Habitaciones
3.5
Relación costo-beneficio
4.0
Calidad del sueño
3.5

Opiniones de los viajeros

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Comentarios de los viajeros
Viajero en familia

Comentó el: 9 mar. 2025

Excellent

A bit wary from the reviews but it was excellent, quick check in,lovely spotless room,possibly too warm but easily rectified, brilliant location
We didn't have a fridge but our son did so don't know what you will get till you book in,will definitely return

Comentó el: 19 feb. 2025

Viajó en: febrero de 2025

The hotel appeared dirty and had an odd smell. The room itself was not very nice. The windows were saturated with condensation which made the windowsill soaking wet which caused a damp environment. The bed was extremely uncomfortable and had a huge dip on one side. Also having a double room the beds pushed together was uncomfortable. The room was not clean, dirt on the bathroom floor and sink. The room was full of dust and grime.
Viajero en familia
UK

UK

Comentó el: 11 feb. 2025

Fair hotel for fair price

The Citrus hotel is really well located for the centre of Cheltenham. The service we received was good. When we arrived at the hotel we checked in easily and were located on the 4th floor which was no problem at all. When we entered the room we found it to be freezing cold. We could not see out of the window due to it being soaking wet with puddles of water on the window sill. There was a heater in the room that had not been switched on but was working. The spotlight above the television was hanging out of the ceiling and we also found that the sink in the bathroom did not drain away. The beds were comfortable and we experienced a good nights sleep with very little noise. On leaving the property there was a broken tile on the steps which I slipped on twice. There was a cone when we arrived to highlight where not to step but this was often either not in the right place or missing completely. The breakfast area had tables and chairs that were all plastic and felt a bit like a canteen but the breakfast itself was perfectly adequate. Just a bit more attention to detail would have made this hotel much nicer.

Respuesta del hotel

Comentó el: 12 de febrero

Dear amandasZ8913OD
Thank you for sharing your detailed feedback. We're pleased to hear that you found our location convenient and that check-in and service met your expectations. It’s also great to know that you had a comfortable and quiet night’s sleep.
However, we sincerely apologize for the issues you encountered during your stay. The cold room, condensation, and maintenance concerns (such as the spotlight and sink drainage) and these are not the standards we strive for, and we will ensure these matters are addressed promptly. Additionally, we regret that the broken tile caused you inconvenience, and we will take immediate steps to ensure the safety measures remain in place at all times.
Your comments about the breakfast area are also appreciated, and we will take them into consideration for future improvements. We truly value your feedback, as it helps us improve the experience for all our guests. We hope to have the opportunity to welcome you back and provide you with a much-improved stay.
Kind Regards
Malc Bishop
General Manager
Viajero de negocios

Comentó el: 7 feb. 2025

Hotel staff and his sister kicking off outside 3.30am.

Stayed here many times but not anymore. People kicking off outside 3.30am. I go down to tell them to be quiet only to find it’s the hotel staff and his sister. Just what you need when you’ve got work that day. Police arrived and did nothing. Thanks Citrus you just lost 3-6 guests

Respuesta del hotel

Comentó el: 10 de febrero

Dear Daniel W,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and sincerely apologise for the disturbance during your stay.
This is certainly not the standard we strive to uphold, and we understand how frustrating it must have been, especially before a workday.
Please know that we take such matters very seriously, and we have been investigating this incident internally to ensure it does not happen again, along with staff and the police and CCTV . it does seem as the noise you heard was a street brawl across the road from the hotel.
The night porter was making sure all was well as best he could and as we unfortunately have no control what happens outside the hotel and the conduct of non guests he came back in , you are correct that his sister had come to the hotel to collect her jacket from her brother after a night out and he was going to ring her a taxi to get home safe. but she was not involved in the fracas and just in the wrong place at the wrong time.
We value all our loyal guests, and we’d love the opportunity to make things right if you would consider staying with us again now the incident has been explained
Kind Regards
Malc Bishop
General Manager

Comentó el: 31 ene. 2025

Viajó en: enero de 2025

Good hotel close to all amenities. Room comfy, great shower 😊 only issues curtains don’t cover length of windows, parking is first come, first served! And if you’ve got a room roadside it’s noisy! I did ask for a quiet room, away from the road.

Excelente ubicación

4.5

Wellington Street, Cheltenham, GL50 1XZ, Reino Unido|1.83 km desde Cheltenham Spa Railway Station

10 actividades disponiblesen un radio de 0.31 km

1.83 km
0.35 km
0.66 km

Transporteen un radio de 2.96 km

1.83 km
2.96 km

Check-in y check-out

Check-in a partir de:

15:00

Check-out antes de:

11:00

Información importante

Niños

Los menores son bienvenidos en este hotel

Mascotas

Se admiten mascotas (hay un cargo adicional)

Desayuno

Desayuno disponible

Precio del desayuno

$181 (≈GBP 7) por persona

Opciones de desayuno

Desayuno continental

Menú de desayunos

Bufet

Información importante del hotel

Please inform Citrus Hotel Cheltenham by Compass Hospitality of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. When booking 5 to 9 rooms, a 10% deposit is required at the time of booking. This payment is nonrefundable and nontransferable. When booking 10 rooms or more, a 25% deposit is required at the time of booking. This payment is nonrefundable and nontransferable. Bookings of 4 rooms or more are subject to a different cancelation timescale of 14 days prior to arrival. Limited parking is available at the hotel on a first come, first parked basis and charges apply.

Métodos de pago aceptados
El hotel acepta las siguientes formas de pago:
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Preguntas frecuentes sobre Citrus Hotel Cheltenham by Compass Hospitality

Sí, el Citrus Hotel Cheltenham by Compass Hospitality tiene un restaurante.
En el Citrus Hotel Cheltenham by Compass Hospitality, el check-in es a partir de las 15:00 y el check-out antes de las 11:00.
Sí, hay estacionamiento disponible en el Citrus Hotel Cheltenham by Compass Hospitality.
Citrus Hotel Cheltenham by Compass Hospitality está a 0.1 km del centro de Cheltenham.
Citrus Hotel Cheltenham by Compass Hospitality está en Cheltenham, Reino Unido, a 0.1 km del centro de Cheltenham.